Course Objective

The course aims to equip participants with key skills and knowledge required to perform effectively in a freight forwarding environment.

Who Should Attend

Customer Service Officer/Executive, Freight Forwarding Officer/Executive, Import/Export Officer/ Executive, Freight Supervisor, Freight Co-ordinator

Entry Requirements

Minimum age : 18
Academic level : 3 GCE N level passes in any subjects and a pass in ‘O’ Level English or at least IELTS 5.5.
Work experience: 1 year

Admission is solely within the discretion of TLA.

Course Duration

Certificate : 9 months  (147 training hours exclusive of examinations)
Diploma :  14 months (243 training hours exclusive of examinations)

What the Course Covers

Select the module that meets your training needs or enrol for the diploma (all modules) or certificate (IFM 101 to IFM 104)

IFM 101 International Trade Management (12 sessions)

• Incoterms
• Major Trade Product in International Trade
• Overview on Types of Payment Methods
• Documentary Collection D/A & D/P
• L/C Workflow & Functions
• Interpretation of L/C Terms & Conditions
• L/C Negotiation & Handling Discrepant Documents
• Various Types of L/C, Their Uses & Risks
• Transport Documents & Other Documents Used in International Trade
• Preparation of Documents According to L/C Requirements
• Overview of Shipping Declaration & Their Related Documentation

IFM 102 Air Freight Forwarding Operations (14 sessions)

• Industry Regulators & Associations
• Document of Affreightment—Air Waybill
• The Air Cargo Agency, Airlines & Ground Handling
• Use of Guide Books
• World Geography
• Dangerous Goods & Security
• Air Cargo Import, Export, Transhipment
• Conditions of Contract
• Air Cargo Rates & Charges
• Aircraft, Aircraft Unit Load Devices, BUP
• Air Cargo Claims Handling

IFM 103 Sea Freight Forwarding Operations (13 sessions)

• Transport Geography
• Vessels & Containers Specifications
• Cargo Gears for Vessel & Warehouse Operations
• Shipping Documentation
• Role of Carriers & Ports
• Freight Conferences & Freight Tariff Systems
• Freight Quotations & Job Costing
• Cargo Packing & Damage
• International Conventions for Transportation of Goods
• Dangerous Goods

IFM 104 Multimodal Transport (16 sessions)

• Types of Multimodal
• Multimodal Documents
• Plan & Execute an Export & Import Shipment
• Project Transportation
• Alternative Transport Solutions
• ASEAN Framework for MT
• Household Removals
• Safety & Security

IFM 105 Customer Service & Relationship Management in Logistics (11 sessions)

• What is Customer Servicing in the Logistics Industry
• Principles of Quality Customer Service & How to Deliver Them
• Marketing & Logistics Operations Interface
• Customer Service Performance Metrics
• Development of Customer Service Programme
• One-Stop Customer Service
• Concept of Customer Relationship Management

IFM 106 Legal Issues in Freight Management (12 sessions)

• Legal Framework of MTO
• Carriage of Goods by Sea
• Application—Carriage of Goods by Sea
• Introduction to Insurance & its Practices
• Cargo Policy Coverage
• Cargo Claims
• Carriage of Goods by Air
• Remedies & Enforcement
• Forwarders’ Liability Claims
• Handling Liability Claims

IFM 601 Basic Management (10 sessions)

• Managing & Manager
• Basic Management Functions
• Coaching, Problem Solving & Decision Making
• Communication & Leadership
• Organisation Structure & Recruitment
• Performance Appraisal
• Managing Conflict
• Managing Creativity & Innovation
• Managing Group, Managing Effective Meeting
   

Venue / Intake

Venue: SPRING Singapore or AEC College Pte Ltd

Time : 1900 - 2200 hrs

Course Intakes : March, July, Sept, Nov 2012 

Training Road Map

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